Advancing Healthcare
Through Digital Solutions
Medala builds and operates digital platforms that enable healthcare networks to deliver services more efficiently—connecting patients, providers, and partners through technology.
Brands we work with
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Built for Connected Healthcare Systems
Our platforms are designed to support the full healthcare journey—from access to coordination to fulfillment.
Ecosystem Connectivity
Bring together patients, providers, pharmacies, and partners into one ecosystem.
Patient Access & Requests
Enable users to access healthcare-related services through intuitive digital platforms.
Network-Based Routing
Automatically route requests through healthcare networks for efficient coordination.
Provider Enablement
Equip healthcare professionals with tools to manage consultations and interactions.
Pharmacy & Fulfillment Integration
Connect pharmacies and fulfillment partners into a unified system.
Logistics & Delivery Coordination
Enable last-mile delivery through integrated logistics and rider systems.
See our work
Welcome to the spotlight, where we showcase how Medala's technology connects patients, healthcare providers, pharmacies, and logistics partners into one unified system.
Frequently Asked Questions
We are often asked...
About Medala
Medala is a technology company that develops and operates digital platforms for healthcare ecosystems. Our systems enable coordination between patients, healthcare providers, pharmacies, and partners through connected digital solutions.
No. Medala does not provide medical services, diagnosis, or treatment. All healthcare services accessed through platforms powered by Medala are delivered by licensed healthcare professionals and partner institutions. Medala’s role is to provide and maintain the technology platform that enables these interactions.
The GOBSOL App is a digital healthcare platform implemented as part of the Government of Laguna’s healthcare programs. It enables citizens to access services such as consultations and medicine fulfillment through participating healthcare providers and facilities.
Registration & Access
Certain services available through the GOBSOL App are provided free of charge under government programs, subject to eligibility and availability. These services are administered by the Government of Laguna and fulfilled by its accredited healthcare providers and facilities.
Yes. Upcoming features will expand access to additional healthcare providers and pharmacy partners within the platform.
These optional services will allow users to connect to a wider network of doctors and access medicines beyond those provided under government programs—offering more choices and potentially more affordable options, all within the same digital experience.
Medicine Orders
1. Open Medala Care+
2. Tap “Find More Medicines”
3. Select from the list of trusted partner pharmacies
4. Search and add medicines to your cart
5. Review your quantity and order details
6. Tap “Proceed to Checkout”
7. Select your preferred fulfillment option:
- Delivery
- Pick-up
8. Select your payment method
9. Complete online payment
10. Monitor your order status through “Check My Orders”
Currently, Medala supports QR PH payments.
You can pay using:
- GCash
- Maya
- Bank mobile apps that support QR PH
Simply scan the QR code during checkout to complete payment.
No. All orders must be paid online first before processing.
Certain medicines are regulated and legally require a valid prescription before they can be prepared and released by partner pharmacies.
If your order requires a prescription, please follow the instructions to upload or submit your prescription for verification.
Medicine Pricing
Medicine prices depend on the pricing and SRP set by each partner pharmacy.
However, many partner pharmacies offer competitive pricing compared to major retail pharmacy chains and traditional drugstores.
Medicine prices depend on the pricing and SRP set by each partner pharmacy.
However, many partner pharmacies offer competitive pricing compared to major retail pharmacy chains and traditional drugstores.
Not always. Prices may vary depending on:
- Pharmacy partner
- Brand availability
- Supplier pricing
- Promotions or discounts
Delivery & Pick-up
During checkout, you can choose between:
- Delivery
- Pick-up
Delivery fees apply depending on your location.
Delivery Schedule
Orders placed before 3:00 PM → Delivered within the same day
Orders placed after 3:00 PM → Delivered the following day
Pick-up is done through designated Medala Pick-up Stations or Mobile Botikas.
Pick-up Schedule
Orders placed before 3:00 PM → Available for pick-up during the Mobile Botika schedule after 3:00 PM of the same day.
Orders placed after 3:00 PM → Available the following day
Yes. Pick-up is completely free.
Mobile Botika / Pick-up Station
Medala Mobile Botikas are moving pick-up stations with scheduled stops in select areas.
They allow users to conveniently claim their prepaid medicine orders closer to their location as an alternative to home delivery.
No. Orders must first be placed online through Medala.
The Mobile Botika is for pick-up only and does not function as a walk-in pharmacy store.
Schedules and pick-up station announcements are posted through Medala PH’s official Facebook page.
Senior Citizen & PWD Discounts
To properly process discounts in compliance with Philippine regulations, Senior Citizen and PWD transactions are currently handled manually through Medala PH’s official Facebook Messenger channel.
Please send the following before ordering:
1. Valid Senior Citizen ID or PWD ID
2. Prescription (if required)
3. Name and quantity of medicines
4. Delivery address & Contact number
Once verified, our team will assist you with the discounted order and payment instructions.
We are currently implementing system enhancements to automate Senior Citizen and PWD discount computation within the app.
In the meantime, manual verification helps ensure:
- Proper application of discounts
- Compliance with Philippine regulations
- Accurate validation of eligible medicines and prescriptions
Qualified Senior Citizens and PWDs are entitled to:
- 20% discount
- VAT exemption - price online is already VAT exempt if applicable
on eligible medicines purchased for personal use, subject to applicable Philippine laws and regulations.
No. Not all pharmacy items qualify for Senior Citizen or PWD discounts.
Items that may not qualify include:
- Cosmetics
- Non-medicinal products
- General wellness items without prescription
- Food and beverages
- Other non-covered retail items
Coverage depends on Philippine laws and FDA/DOH guidelines.
Doctors Consultations
1. Open Medala Care+
2. Tap “Find More Doctors”
3. Select the type of doctor you need
4. Browse available doctors and schedules
5. Choose your preferred consultation type:
- Online consultation
- Face-to-face consultation
6. Select your preferred schedule
7. Complete payment
8. Wait for your confirmed consultation schedule
Yes. We are continuously expanding our network of partner doctors and specialists.
More options and specialties will be added soon.
Follow Medala PH on Facebook for updates and announcements.
Refunds, Cancellations & Returns
Due to the nature of pharmaceutical products and for safety and quality control reasons, medicines are generally non-refundable and non-exchangeable once processed or released by the partner pharmacy.
Please ensure that:
- Your order details are correct before checkout
- The medicines selected are accurate
- Delivery address and contact details are complete
In certain cases where:
- the medicine is unavailable,
-the order cannot be fulfilled,
- or the pharmacy is unable to process the order,
our support team will contact you and assist you with the appropriate next steps, including refund processing when applicable.
If the patient cancels the consultation or fails to appear on time for the scheduled consultation, the consultation fee is non-refundable.
We encourage users to carefully review their selected schedule before confirming the booking.
If the cancellation is due to the doctor or the consultation cannot proceed because of the provider, Medala will process a refund for the consultation fee.
A member of our support team will reach out to assist you with the refund process and next steps.
Refund processing times may vary depending on the payment channel used and verification requirements. Our support team will guide you throughout the process and provide updates accordingly.
Still have questions?
Contact one of our experts to find out how we can help your business today.
Let's work together
Partner with Medala to develop and power digital solutions that enable more efficient, accessible, and connected healthcare ecosystems.
